Refund policy
Return Policy
Return Window
You have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Return Process
To start a return, email us at contact.cipresmart@gmail.com. Returns must be sent to:
Shamsabad, Rawalpindi, Pakistan.
If your return is accepted, we will provide a return shipping label and instructions.
Damages & Issues
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately for resolution.
Non-returnable Items
Certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and sale items. For questions, please contact us.
Exchanges
To exchange an item, return it and, once accepted, purchase the new item separately.
Refunds
We will notify you once your return is received and inspected. If approved, a refund will be issued to your original payment method within 10 business days. Please note, your bank or card issuer may take additional time to process the refund.
If 15 business days have passed since approval and you haven't received your refund, please contact us at contact.cipresmart@gmail.com.